Although it’s difficult to measure the return on investment for many business initiatives, measuring improvements in efficiency is rather straight-forward. All organizations have repeatable processes, be it answering help desk phones, preparing for industry marketing events or returning items to stock. Any repeatable process can be measured and improved; however, many don’t see the same repeatability in data analysis. Jim Knapik of Level Education from Northeastern University explains how to use data flows to deliver valuable insights.
This October 2023 webcast replay covers what people are currently getting wrong when it comes to innovation metrics, how to put it right (including how best to answer that thorny ROI question), and why innovation data you can trust is so critical in today’s dynamic business environment.
